Operational Services

Our Operational Services capability assists our clients to gain more value from their e-business systems by optimising and managing them for peak performance.

Unanticipated changes to data and transaction volumes can cause performance and operating issues. With many business applications being pivotal to business performance, the need to resolve problems immediately is paramount. Equally, it is not cost effective to support applications using development teams. With a complex, integrated application it can be difficult to determine where the fault lies unless you have access to a full range of skills covering the application software, operating system software, hardware and network services.

We can provide you with a cost effective, pro-active and business-focused service that allows you to achieve optimum performance from your business applications. Application Management can be tailored to particular requirements but typically covers the following areas:

  • Problem resolution and bug fixing
  • Performance tuning and capacity planning
  • Database administration
  • Operational Acceptance Testing
  • Change control and release management
  • Application back-up and restore testing